Returns & Exchanges



We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

About Returns & Exchanges

The Shoes must be returned within 2 weeks with original boxes and completely unsoiled and with no wear. Kindly enclose a copy of your official receipt with a note stating the reason for the return.
If the above requirements are met, our company will gladly honor your request for return or exchange. If you have an account or an order number or if you don't have an account or you're missing order information, call our customer service at 1.800.551.9323 and we will help you.
Please keep in mind:
• Custom orders are non-refundable and non-exchangeable.
• If shoes touch the floor and/or have been used, there is NO RETURN OR NO ECHANGE.
We strongly advise to try the shoes on carpeted surface when fitting.

RETURNING BY MAIL (U.S.)
For sending back your item, shipping cost will be on costumer side. Your return will be processed within 5 to 7 business days.

RETURNING IN STORES (U.S.)
When you return items in store, all refunds will be credited to your original form of payment Card.

EXCHANGES
For the best service and selection please order your replacement items online or call 1.800.551.9323 for assistance.

REFUNDS
If you ordered by credit card, we'll credit your account within 5 to 7 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a credit card was used in combination with cash Notes or Gift certificate, the entire merchandise amount minus gift certificate value will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.

GIFT CARDS
Gift Cards can't be returned.

BELTS, SHOE BRUSH AND EYE GLASSES
Please be advised we cannot refund you on Belts, shoe Brushes and eye glasses can if it has been used. Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning these items. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Belts, shoe Brushes and eye glasses can also be returned to our store.

INTERNATIONAL RETURNS
International orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact customer service and ask them for instruction. Then mail your item(s) to dancehappy.com address. Orders returned directly to store will receive a refund for the merchandise but not duties, taxes or tariffs.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

Questions? Call 1.800.551.9323 or email us at
This email address is being protected from spambots. You need JavaScript enabled to view it..

Frequently Asked Questions

What is your return policy?
We don't actually have a return policy for purchases made at Elegance shoe store or at dancehappy.com. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.
Please keep in mind:
• Custom orders are non-refundable and non-exchangeable.
• if shoes touch the floor and/or have been used, there is NO RETURN OR NO ECHANGE.
We strongly advise to try the shoes on carpeted surface when fitting.

Why don't you have a return policy at DANCEHAPPY.COM?
We hope to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.

What about returns for purchases at DANCEHAPPY.COM?
Simply send your item back or bring it to store and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return for product condition reasons.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are also two weeks’ time limits for returns or exchanges.

Are there restocking fees?
Yes.

Will you request my personal identification for a cash refund when I have my receipt?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate cash leaving the store.