Can I cut the straps shorter? Yes, the straps are made extra long to fit anyone's ankle. They are specially stitched to be cut with regular scissors at an angle and they will not fray or split. What size range can the shoes be made in? The smallest size is a women's 3.5 and the largest is a man's 15. There is an extra charge for shoes over size 12.5. What style's are best for Wide feet? All the styles may be special ordered in wide, however, the styles in stock that adjust to fit medium to wide feet are the Lady Godiva CB, the Godiva 2S, Godiva RT, Sultana Chic, and the Sultana Platform for women. For men, the Duke Jumbo is stocked in wide and the Prince and the Latin Baron seem to fit feet that are on the wide side. What styles are best for Narrow feet? Each style may be special ordered in narrow, however, the stock styles which seem to fit narrow feet best are the Empress and Empress AS, the Jewel and Imperial styles. Also, we have found that a "ball of foot" cushion as made by Dr. Scholls, seems to take up extra room and provide extra cushioning were you need it the most. For men, the Earl and the Pro Baron seem to work best for Narrow feet. How long do special orders take? Special orders usually take 6 to 7 weeks. For an additional $25, the factory will RUSH your order and it can be made in 4 to 5 weeks. When will you charge my credit card? At the request of our Merchant Bank, credit card accounts must be charged at the time of order is placed. Do you accept Checks or Money orders? Yes, however personal checks outside of Oregon may cause a slight delay in shipping because they need to clear before we can ship the shoes. What if I order a pair of shoes and they do not fit? If you have a question about fit, you can e-mail us and we can help you choose the right fit for a particular style. E-mail sandy@dancehappy.com for fitting questions. When you receive your shoes, try them on carpet before wearing them and if they do not fit right we will be happy to exchange them for another size. Returns need to be received within 30 days. There are no extra or additional shipping and handling fees on exchanges. Returns for credit are charged a 10% restocking fee. When can I expect to receive my shoes? Most orders will be shipped 7 to 10 business days from the time the order is placed. Some of the new styles and fabrics may take a little longer, until the factory builds up stock of those items. We do not have as much control over the various delivery services as we would like, but we make every effort to get you the shoes as soon as possible. We're proud to be a Yahoo! Top Rated store!